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Customer Service

Course Duration

2 Days

Scope

Our customers are becoming more demanding every day and being Customer oriented is becoming a rule of thumb for any successful business, so no matter what business you are in and what type of employees you have got, they need to embrace such philosophy with their day to day contact with customers

Overview

 Module One: Why Customer Service?
  • Write one Definition for Customer Service
  • The Fish Approach
  • Introduction to Customer Service
  • Customer Service in the 21st Century

Module Two: What does the customer desire
  • 10 Rules for Great Customer Service
  • Service-Profit Chain
  • Why They Leave
  • Excuses

Module Three: Culture of Commitment
  • Moment of Truth
  • Attitude
  • Internal Customer/External Customer
  • Polite and Friendly Alternatives – “Never say No activity”

Module Four: It’s not just M&Ms – Understanding the different types of customers
  • DiSC Profile – the different customers
  • Perception

Module Five: The communication importance
  • Effective listening
  • Role plays
  • What stands in our way
  • Customer Devotion module

Accreditation & Business Partners


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Achievement
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Our Locations

USA


RGA Holdings, LLC
PO Box 99823
Seattle, WA 98139-0823


☎️ +1 832 654 9099
info@safety247.org
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KSA


Al Ajmi Business Center, Basher lbn-burd St., 1st Floor, Office 101,
Al-Khobar, Kingdom of Saudi Arabia, 31952

☎️ +966 13 868 6869
info@safety247.org
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Bahrain


Tallal Building, Road 3620
Office 31 Entrance 948, AL SEEF 0436
Manama, Kingdom of Bahrain


‎☎️ +973 1311 2127
info@safety247.org
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Egypt


Block 2/2, sector11, Al-Gazair & Al-Oroba Intersecion, New Maadi, Cairo, Egypt.


☎️ +20 2 27024117
info@safety247.org
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Kuwait


West Industrial Shuaiba, block 3, street 306, Fahaheel Code 64022, Kuwait.

☎️ +966 13 868 6869
info@safety247.org
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Qatar


Al Muntazah,Building No.15 Ibn Seena St., 2nd Floor,Office no.3 Doha,Qatar

☎️ +974 4017 6370
info@safety247.org
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